Basic Managed IT
Essential monitoring, security, patching, and helpdesk access for businesses that need professional support without a full internal IT team.
Managed IT
Managed IT that keeps work moving.
Per-device managed IT plans covering monitoring, endpoint security, patching, helpdesk, backups, EDR, and priority support.
What this solves
Stable IT comes from proactive ownership, not repeated break-fix calls.
Compare responsibility, response targets, inclusions, and support expectations before starting a managed IT conversation.
Standard Managed IT
Enhanced continuity and priority support for businesses that rely heavily on their devices and need managed backup oversight.
Advanced Managed IT
Comprehensive endpoint protection, EDR, and on-call support for businesses where downtime or security incidents carry major operational risk.
Managed IT
Service capability and delivery model.
Basic Managed IT
Essential monitoring, security, patching, and helpdesk access for businesses that need professional support without a full internal IT team.
- $39/device/mo
- Endpoint security
- Automated monitoring and alerts
- Patch management
- Helpdesk and ticket support
- Business-hours critical incident response
Standard Managed IT
Enhanced continuity and priority support for businesses that rely heavily on their devices and need managed backup oversight.
- $89/device/mo
- Everything in Basic
- Managed cloud backup setup and monitoring
- Priority helpdesk queue
- After-hours hardware failure assistance
- Faster high-impact response targets
Advanced Managed IT
Comprehensive endpoint protection, EDR, and on-call support for businesses where downtime or security incidents carry major operational risk.
- $149/device/mo
- Everything in Standard
- Endpoint detection and response
- Highest helpdesk priority
- On-call critical incident support
- Advanced security monitoring
Ticket priorities
Support is prioritised by the number of people affected, operational impact, and whether the issue presents a security or continuity risk.
- Critical: major outage or security event
- High: multiple users or important business function
- Normal: individual user or non-critical service
- Request: planned change or setup assistance
Response targets
Targets cover acknowledgement, assessment, prioritisation, and commencement of work on support requests.
- Critical: 2 hours / 1 hour / 30 minutes
- High: 4 hours / 2 hours / 1 hour
- Normal: 1 business day / 4 hours / 2 hours
- Request: 2 business days / 1 business day / 4 hours
Dependencies and exclusions
Third-party outages can affect restoration times, but Haste IT still investigates, coordinates, escalates, and keeps customers informed.
- ISP and telecommunications faults
- DNS or registrar issues
- Cloud platform or vendor outages
- Hardware availability and warranty response
- Delays awaiting customer access or approval
Options
Managed service levels by operational need.
Basic
Core managed support for businesses that need monitoring, patching, endpoint security, and helpdesk access.
$39/device/mo- Automated monitoring
- Patch management
- Endpoint security
- Helpdesk support
Standard
Priority support and backup oversight for teams that rely heavily on their devices every day.
$89/device/mo- Everything in Basic
- Managed cloud backup
- Priority queue
- After-hours hardware failure assistance
Advanced
Comprehensive support for businesses with higher downtime or security risk.
$149/device/mo- Everything in Standard
- EDR
- Highest helpdesk priority
- On-call critical incident support
Decision support
Common questions before you choose.
Who is managed it that keeps work moving for?
Per-device managed IT plans covering monitoring, endpoint security, patching, helpdesk, backups, EDR, and priority support.
How do ordering and billing work?
Start with an enquiry so Haste IT can confirm your requirements and recommend the right next step.
Where do existing customers get help?
Existing customers can use the Client Area so requests stay connected to the right account, service, invoice, domain, or support ticket.
Next step
Talk to Haste IT about managed it.
Ask for advice, compare the right option, or continue to the client area when you are ready to order or manage services.